What To Do
When you receive your beautiful packaged and presented perfumes and you discover an issue, please contact us immediately via the following methods:

We Need To Know

• Your order number
• What the problem is
• What you would like us to do
• Your contact details

There are some restrictions

• You must contact us as soon as possible. After 30 days, you cannot make a return claim.
• You must contact us before sending back the goods. No return is official until accepted by us.
• You must not open the box, use the perfume or damage the box at all

Your options are
If we sent you the wrong item, we can either refund your monies in full or send you the correct item (once we receive the original item). We will pay for the postage or courier charges to get the item back to us.

If the item arrived damaged, we can either refund your monies or send you the correct item (once we receive the original item). We will pay for the postage or courier charges to get the item back to us.

If the item you purchased is your mistake, or you changed your mind, we can exchange it for another item of exact same value (once we receive the original item) or an item of greater value (if you pay the difference). You will need to pay for the postage or courier charges to get the item back to us.

The Process
Over email or the phone we will go through these options.

You then send back the goods and we suggest you use our same packaging, pack and protect the item well, and just relabel it.

Once we receive the item and put it back into the system, we will refund your monies (via cheque) or send your replacement product; and send you an email to advise what has been done.

Help
At any time you can contact us for confirmation, advise, assistance or an update on 0404 916 121.